Article 1: Preamble
1.1. The company Andina shop / Dragnux: Contact US
If you have any doubt, question, suggestion or would like information about your order, our Customer Service is available:
• On the Internet: log on our website to the "order tracking" - where, after identification, you can access a menu to your questions or consult a doubt.
• By email: info@andina-shop.com
• By post mail : Dragnux – Edificio Esperanza - Avenida Mariscal Santa Cruz - La Paz - Bolivia -
• By phone : +592 2 2316931 from 9H30 to 19H30 ( Bolivian time / GMT-4 ) - Monday to Fiday
1.2. Store andinashop.com: Information
The Company manages the website Dragnux "Andean-shop.com.
The information that appears on the website "en.andina-shop.com" in English.
These include:
* the legal information that identifies the company Andina Shop / Dragnux,
* the main features of the proposed articles, the price and shipping.
* Details of your rights,
* the validity of the offers.
1.3. You: our priority
We pledge to do everything possible to satisfy, as a consumer, to build a cordial relationship of trust and long lasting. You will find at your disposal our Customer Service for any suggestion.
Through your order, and having read our terms of sale, you acknowledge having full legal capacity to accept them without reservation.
1.4. The general conditions of sale: general
Any order placed on this website is subject to the general conditions of sale. These have the function of defining the system of sales and the rights and obligations arising
Please note that as you make the request for online products, the acceptance of the content of these general conditions of sale does not require a handwritten signature.
The text of the general conditions is updated regularly, so we suggest you read the version in force on the day of your order.
You have the possibility to download, save and print these general sales conditions.
The contract for the purchase of a product is composed of the general sales conditions in force at the time of order and the application form.
1.5. The online ordering records
Unless evidence to the contrary, our records are stored safely, they will include communications, orders and payments.
We proceed to store order requests and invoices in a reliable and durable support and may be legally considered as evidence.
Article 2: Offers Andina Shop
2.1. The conditions of the offers : the availability of products
Our product offerings and prices are valid as long as they are visible on the website, within the limits of available stocks.
For products not available in our store, our offers are valid based on availability from our suppliers. In this case, information on the availability of products are provided at the request of your order. These information coming directly from our suppliers, errors may occur in exceptional or modifications.
In the case of unavailability of products in stock after the validation of your order, we undertake to send you an email when we receive the information from the supplier.
If you do not want a solution for a replacement product, your order, without availability of the product will automatically be canceled and we will refund the amount if your account has been debited.
2.2. Identification of products: information
The photographs, texts and data sheets are mostly supplied by the manufacturers or distributors, and played under his control and under the agreement.
If you make a purchase of a product compatible with other in their power, please do so in order to anticipate problems of compatibility.
2.3. The marketing of the products of the offer
The products that we offer are in line with legislation and regulation in Bolivia.
For all purchases for export, you should check the law of the country concerned, in relation to customs duties, local taxes, import duties or other taxes, declarations, prohibitions, etc ...
Andean Shop will not be liable for breach of the law of the country where the customer has sent the goods. The customer have to check with local authorities the ability to import or use of products or services.
2.4. Purchases for business use: conditions
Andean Shop is not intended to sell to professionals, although the proposed products are compatible with a professional.
In the case of a purchase made for professional use, you must take into account the compatibility of results with the intended use.
Our online store will not be liable for any injury resulting from a professional product.
Article 3: The Order
You should check the accuracy and the completeness of the information provided at the time of order, particularly those related to the delivery address requested.
Andean Shop shall not be liable for any errors of transcription and of the consequences, such as a delay and / or a delivery mistake. In this case, all costs necessary for the forwarding of the order shall be borne by the customer.
Article 4: Payment
4.1. Forms of payment: how to pay
To make the payment order, the customer has a unique form of payment to select the time of confirmation of your order:
* Credit Card: Visa, MasterCard and American Express via Moneybookers
* Paypal (http://www.paypal.com)
4.2. Online payment: security
For confirmation of the order, you warrant that you have the necessary authorization for payment by credit card.
Thanks to SSL (Secure Socket Layer) we use, all information relating to credit cards are encrypted for transmission over the Internet. Payment is made directly with the bank.
4.3. The total payment.
Payment is due in full at time of order confirmation.
At no time shall the amounts paid as a deposit.
An order will be completed when all the products that comprise it have been delivered and the payment is made of the same plus shipping.
4.4. A partial payment consequences.
We reserve the right not to send a request or not to execute an order from a customer who has not paid all or part of a previous order, or where there is a dispute over pay.
Since the time of receipt of the goods, ownership passes to you. We advise you to stay tuned to the proper maintenance thereof.
Article 5: Delivery
5.1. Type of delivery tranport: Which to choose
The products will be sent to the address specified in the request ..
These shipping costs are detailed here and are listed in order prior to confirmation.
5.2. . Shipping deadlines: when the goods arrive?
Shipping deadlines are those listed at the time of order confirmation.
5.3. Delay in the shipment: what to do
In the case of delay of an order to the fifteen (15) working days from the date of mailing indicated on the e-mail monitoring - warning shipment, please communicate the delay by contacting our Customer Service customer by email.
We will contact the transport company to open an investigation.
This investigation may take 15 working days from the date of opening. If during this period the product appears, we'll send back to their home as quickly as possible. If, by contrast, after 15 days we have not managed to locate the product, consider the UPS package lost forever.
At the close loss of the investigation, we will send a replacement product (postage by avenidadelcomercio.es). If the product is not available then you will be refunded the amount of the products to which the declaration of loss confirmed by the carrier.
In the case of delay of an order sent by other means within five to ten working days following the date of mailing indicated on the e-mail monitoring - warning shipment, please communicate the delay by contacting our Customer Service customer.
We will open an investigation with the carrier in order to locate the package.
If the order listed, we'll send back to their home as quickly as possible. Otherwise, after obtaining the record of loss declared by the shipper, we will send back the product and final event of unavailability, we will refund the amounts paid in accordance with the procedures and conditions of sale.
Article 6: The receipt of the order
6.1. The person receiving the package: what to do
Attention: If you are in charge of receiving the product to a third party (the caretaker of his estate, the receptionist at you job ...) this person receives the package on his behalf and on their behalf.
You should ask to be attentive to follow the precautions for use and remind you to treat the object as if it received its own.
6.2. The initial check: what precautions to take
we recommend that you check (or check made by the person receiving the order) the state of the packet to the reception. In the presence of a visible anomaly (lack of product indicated on the delivery note, damaged package, broken items, etc ...) we recommend you do so within a maximum of 15 days by certified mail with return receipt.
Problem to a minimum at the reception, you need to store the elements in the state that has received (accessories, instructions for use, including packaging and packaging).
The request must be accompanied, where appropriate, a copy of the letter sent to the carrier or the extract anomaly "obtained from the carrier. In the absence of abnormality in relation to transport, the application for refund may be made by telephone to our Customer Service.
The refund will be made pursuant to article 7 below.
In any case, these precautions are not an obstacle to enjoy the legal guarantees and / or exercise the right of withdrawal.
6.3. An anomaly or a theft: how to react
In the case of a dispatch, if the package arrives open and / or damaged, we recommend that you reject the shipment.
If you or the person receiving the shipment decided to accept the goods, you must pay attention to:
- Indicate "handwritten reserves".
If you prefer to reject the goods, in addition to the "handwritten reserves" You must ask the carrier that the package is returned to us, accompanied by a finding of theft ", as appropriate according to the regulation of UPS. For prevention, we suggest you keep a copy of this form.
In the case of a shipment by other carriers, whether or not you accept the shipment of a package open and / or damaged, you must show the "handwritten reserves" in the carrier's delivery note and inform us by mail, as well as the carrier , within three (3) working days of delivery.
Some carriers have a home inspection in order to establish the status of the delivered package prior to its collection and, where appropriate, to restore our service after sale of Andean Shop, accompanied by a notification of occurrence.
6.4. Send error: what to do
Error recipient or shipping goods that do not correspond to the request.
In the event that you receive a shipment that is not addressed, please keep the package in its original state and report this to our Customer Service:
- Or on our website under "my orders" where after identifying and selecting the corresponding order number, may indicate the problem through a menu.
In the event that the goods do not conform to your order, please make your request to our Customer Service. We will ask you to describe in a precise manner the reasons for the noncompliance.
Article 7: General Procedure for refund
7.1. Effective management of returns: the allocation of a number of treatment.
We will do our utmost to solve the problem it finds.
To ensure optimal treatment of the return, the efficiency of diagnosis and rapid intervention of the manufacturer must make a direct request for a refund stating the reasons in info@andina-shop.com either by mail or on our website in your client.
Please note that we require certain documents related to or packages. Therefore we ask that you keep in your possession all the information received (including packaging) to the total resolution of your claim.
7.2. A full refund of your order: Documents + product.
For the return, we suggest you use a new packaging or where to put the products in their original packaging and we will not accept returns that are not received in full (accessories, warranty card, instruction manual, software, etc...) in original packaging and in perfect condition.
You must include inside the package a copy of the invoice.
The reimbursement or in the change that has not considered the product damaged or not returned incomplete.
7.3. The risks of return: cautions to be taken into account
We recall that, except in case of error or non-compliance, you must return the product:
* declaring the value of the product, as indicated on the purchase invoice and
* caring for the total insurance coverage for a refund, in connection with the purchase invoice.
7.4. In case of error or non-compliance: the return is at our charge
In any case, the return must be sent promptly to our after sales service with its original packaging, complete (accessories, instruction manual, ...) in good condition, and the number assigned return indicated on the package and the order Return printed inside the package. You must choose an appropriate package for your return.
Article 8: Special procedures for withdrawal of a return
8.1. Duration of the right of the term
The period of withdrawal was 7 days, as the legal deadline for return, including no charge for the return, products that do not agree.
The period is calculated from the date of receipt of the property.
After this time, you will not have this right of withdrawal.
8.2. The right of withdrawal: How
To ensure proper management of returns, please make contact in advance with our Customer Service:
- Well on our site, logging in "my orders" where, after having identified and selected the order number, may raise questions or make a request through a menu.
In case of exercising the right of withdrawal, you may request a refund of payment, excluding shipping costs or a change by an order of amount.
Exercise this right of withdrawal does not imply penalty.
You shall ensure that the request is sent to be discontinued in its entirety, under the terms of Articles 7.2. 7.3 and above.
8.3. The right of withdrawal and intellectual property: the case of products that can be copied
Taking into account the rules on intellectual property, we want to remind you that products can be copied, such as software, are subject to rights of use and regulate specific copies, public broadcasting and reproduction.
Therefore, you must respect the general sales conditions of supply of audio or video recordings or software that does not require unsealing the packs before exercising the right of withdrawal, as indicated in article 45.c) of the Law 7 / 1996 of the Retail Trade of Spain.
8.4. The effect of the right of withdrawal: reimbursement
In the case of exercising the right of withdrawal, Andina Shop will make every effort to refund within a period of 15 days from receipt of your return. However, taking into account the specific nature of products sold, the deadline may be extended to 30 days, especially when the product needs a technical check by our after sales service (such products must be examined in all cases ).
We will refund the system reaccredit (secure transaction) or via buying bonds.
Article 9: Export Taxes
Shop Andina is authorized to change prices at any time, but it undertakes to apply the rates in force at the time of order.
Catalog prices are VAT included in prices in dollars or euros, taking into account the VAT of the order of the day. Each change in the VAT rate may affect the prices of products. Prices shown do not take into account the cost of processing the order, transport and shipping.
Article 10: Legal and Liability
11.1. Disclaimer: the cases of major force.
Be considered as fortuitous events or major force majeure exempt from any fact or circumstance inevitable, unforeseeable and independent of the will of the parties.
In these circumstances, it should favor an approach in order to examine the impact of the event and agree the terms on which will run the continuation of the contract.
11.2. Right of use: the limits
Our rights and the use of software that we distribute, are distributed on a non-exclusive, personal and non-transferable, according to the intellectual property rights.
However, you have, as a buyer, a reproduction right for private copying of security, and for that purpose only, to preserve the use of software.
In any case, you agree to respect the intellectual property right of the author and / or owner of such rights.
11.3. Data Protection Act: Your Rights
You have the right to access, cancel, rectify and oppose your personal data by sending us an email at: «Dragnux – Edificio Esperanza - Avenida Mariscal Santa Cruz 2150 - La Paz - Bolivia --
Depending on your choices made at the time of creation or the consultation of your account, you may receive offers from our company. If you do not want, you can let us know either through your customer or by writing to the address above.
11.4. Scope of these conditions: the invalidation of an arbitration clause does not affect any other
If one or more clauses of these general conditions are declared to be invalid under a statute, regulation or as a result of a final decision of a competent jurisdiction, the other stipulations will keep their power.
